• Facebook
  • Twitter
  • Instagram
  • LinkedIn
info@creativewords.cc | 01284 774797
Creative Words
  • Home
  • Services
    • Marketing Magic
    • Customer Gold
    • Team Sorcery
    • Income Alchemy
  • Blog
  • Online Training
    • Book-Writing Gold
    • Demystifying Content
    • Website Gold
    • 60-Second Gold
  • About Us
    • Pricing and How We Charge
    • Testimonials
    • An Interview With Cate
    • Creative Words in Podcasts
    • Our Team
  • Contact Us
  • Search
  • Menu Menu
The Content Alchemist

The Content Gold businesses often forget

January 15, 2020/in Content for Customers/by The Content Alchemist

There is an oft-forgotten type of Content Gold. One which is so important and yet frequently slips off the radar.

Can you guess what it is?

No?

It’s Customer Care Content.

We’ve gone to all the trouble (not to mention financial outlay) to attract a customer and get them to buy from you so it would be crazy to then forget all about them in the frenzy to attract someone else.

Your devoted fans

The best type of customers any business can have are the ones that fall in love with your product or service, become loyal fans and can’t wait to buy from you time and time again. So, it makes sense that a strong and regular focus on customer care, should be one of your top priorities when you’re developing a content strategy.

It’s worth mentioning that quite a lot of this can be systematised so it is easily repeatable. Some can even be automated – making your life really easy.

Why bother?

Let’s make it clear – the cost of customer retention costs far less than customer acquisition.

That doesn’t mean you no longer have to invest in them – not at all! But the investment you are making is through continued delivery of great quality products, and providing amazing all-round customer service which, let’s be honest, are two things every business should primarily be focused on anyway.

Remember unhappy customers = no business at all!

The five ways

A key part of your customer care is delivered through great quality content. The five ways you can make this a memorable and valuable experience for your customers are:

How you greet and welcome them into your business when they first sign up (this is known as Onboarding). You get one chance and one chance only to nail this first point of contact!

  1. How you keep in touch with them between purchases. Striking a balance with how often is important here – you don’t want a rolling of the eyes and a “not you again” regularity, but equally you don’t want to leave things so long they’ve forgotten who you are.
  2. How you handle issues, feedback and complaints. Crucial, crucial, crucial! Whether we like it or not, it’s often the way we handle things when they go wrong for our customers that becomes the thing they talk about the most to other people.
  3. How you add value over and above the service/ product they have purchased. We all love to receive extras from our initial investment, and this is an area where you can get really creative and surprise and delight your customers in unique ways.
  4. How you gather and share testimonials to promote your business and theirs. Testimonials give assurance to customers who may be sitting on the fence about whether to invest their hard-earned money with you or not. They’re also a great way for you to reciprocate and thank your testimonial provider by sharing their business with your audience – win-win!

As you can see, these are some important areas that you can really go to town with and create a brilliantly unique customer experience. So, over the course of the next few weeks I’ll be delving more deeply into each and sharing tips and ideas for creating awesome content that will give your customers a first-class experience of your business every time.

If you’re already thinking this may be an area you need support with, then get in touch for a FREE Content Review. You’ll receive our expert advice on where and how to improve your customer experience, so your customers feel valued and return time and time again.

Tags: adding value, content, content alchemy, content gold, customer care, customer retention, customer service, customers
https://www.creativewords.cc/wp-content/uploads/2020/01/BlogHeader_ContentForCustomers_Blog01.png 315 560 The Content Alchemist https://www.creativewords.cc/wp-content/uploads/2022/07/CW-LOGO-R-Landscape-White-300x128.png The Content Alchemist2020-01-15 11:33:552020-01-15 11:33:55The Content Gold businesses often forget
You might also like
Getting to a decision
When writing non-fiction make four decisions first
What’s it all about?
content writingHow long will my content creation take?
People are your greatest assetPeople are your greatest asset
financial servicesCreating Content for Financial Services without baffling your audience
Creating Content that builds the reputation of a Construction company
online retailersConsider the whole customer journey – content for online retailers and e-commerce
1 reply

Trackbacks & Pingbacks

  1. How to keep customers coming back with regular content - Creative Words says:
    February 12, 2020 at 12th February 2020

    […] worst) critics, so don’t be afraid to give them their platform to speak. Ask for and welcome  feedback, reviews and testimonials – it’s also nice to reward your customers with a little something for the time they’ve taken […]

    Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Articles on The Content Alchemy Blog

  • I’m ready to start blogging – where do I begin? April 23, 2025
  • What do I need to include in my blog? March 18, 2025
  • Do I need to blog? February 7, 2025

The Content Alchemy Blog – by topic

  • Blogging (3)
  • Content for Customers (6)
  • Content for Income (5)
  • Content for your People (6)
  • How to write (7)
  • Industry Insights (13)
  • Lost for Words (8)
  • Making a Market (5)
  • Making Content Work for You (8)
  • Online membership (6)
  • So you want to write a book (6)
  • Telling Your Business Story (7)
  • The expert voice (11)
  • Tools (1)
  • Values in Action (6)
  • Websites (6)
  • Your Questions About Our Services (9)
  • Your Questions About Pricing (3)
  • Your Questions Answered (16)
  • Your Questions Comparing Services (4)

Creative Words Ltd
Old School Hall
Well Street
Bury St Edmunds
IP33 1EQ

Creative Words, the ‘alchemy gold’ icon and ‘Content Alchemy’ are registered trademarks of Creative Words Ltd.

The Content Alchemy Blog

I’m ready to start blogging – where do I begin?

April 23, 2025/in Blogging/by The Content Alchemist
Read more
https://www.creativewords.cc/wp-content/uploads/2025/04/CW_WordPress_BlogHeader_560x315-6.png 315 560 The Content Alchemist https://www.creativewords.cc/wp-content/uploads/2022/07/CW-LOGO-R-Landscape-White-300x128.png The Content Alchemist2025-04-23 18:40:592025-05-06 14:52:20I’m ready to start blogging – where do I begin?

What do I need to include in my blog?

March 18, 2025/in Blogging/by The Content Alchemist
Read more
https://www.creativewords.cc/wp-content/uploads/2025/03/CW_WordPress_BlogHeader_560x315-4.png 315 560 The Content Alchemist https://www.creativewords.cc/wp-content/uploads/2022/07/CW-LOGO-R-Landscape-White-300x128.png The Content Alchemist2025-03-18 17:51:002025-03-18 17:53:25What do I need to include in my blog?
JOIN OUR MAILING LIST
© Copyright - Creative Words | Privacy Policy | Website Terms of Use
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
Over the line – how to create effective sales copyUsing content to give a new customer a great experienceCreating delighted customers from day one
Scroll to top