Creative Words Ltd
St Andrew’s Castle
33 St Andrew’s Street
Bury St Edmunds
Creative Words, the ‘alchemy gold’ icon and ‘Content Alchemy’ are registered trademarks of Creative Words Ltd.
This website is operated by Cate Caruth trading as Creative Words Ltd. Company No: 11080173. Registered in England and Wales. Registered Offices: Camberley House, 1 Portesbury Rd, Camberley. GU15 3SZ
Creative Words (‘we’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).
As we are based in the European Economic Area, we have appointed the following to be our representative within the European Economic Area:
Name of representative: Cate Caruth
Registered address: Camberley House 1 Portesbery Road Camberley Surrey GU15 3SZ
Telephone number: 07526 615764
We collect personal information about you (such as your name, address, phone number, payment details) when you register with us or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys or participate in competitions.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you complete a contact form, providing contact details it will be used in order to respond to your questions. We may retain this information for up to 12 months if it relates to an enquiry which leads to the purchase of a product or service.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
This site is operated by WordPress and uses the ‘Jetpack’ plug-in. For more information gathered by these tools you can visit our cookie information page.
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us, eg provide products and services, improve and personalise our service to you.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We collect information about you so that we can:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We would like to send you information by post, email, telephone, text message (SMS) or automated call about competitions and special offers which may be of interest to you.
We will only ask whether you would like us to include you on our mailing list.
If you have consented to such receive marketing from us, or other businesses, you can opt out at any time. See ‘What rights do you have?’ below for further information.
We may do a credit check on you:
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
When you signed up for membership of this site you agreed that we may transfer your personal data to appropriate cloud servers utilised by me or the purpose of fulfilling the service to be provided. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
If you wish to contact us, please send an email to firstname.lastname@example.org or call us on 07526 615764.
If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How can you contact us?’ above).