creative words Archives - Creative Words

creative words Archives - Creative Words

Testimonials – the win-win

Okay. I know what you are thinking: “Testimonials? For Customer engagement? Surely a testimonial is marketing?” For you and your business – yes it is! But it’s also so much more than that. The power of testimonials  There’s a huge win-win for both you and your customers when it comes to giving and receiving testimonials.

Adding Value

Adding value to your existing customers goes a long way to keeping them happy. For instance, have you ever seen companies who offer new customers a great discount which you – the loyal customer – don’t get? Annoying isn’t it! Your loyal customers should always feel valued above any new customer (it’s what keeps them

How to keep customers coming back with regular content

Regular contact with your customers is an essential part of great relationship building. Like any relationship this needs your time and attention, but the benefits (for you both) massively outweighs the work it takes to provide them with regular content. You’ve got their custom – job done isn’t it? Regular contact ensures you’re kept front

Using content to give a new customer a great experience

Creating delighted customers from day one

Using content to give new customers a great experience Creating delighted customers from day one is a priority for every business. While it’s good to celebrate every new customer you get – it’s great news that warrants a few high-fives and a moment or two to feel grateful – once the celebrating is over what

Using content to make a market

When we think of content from a business perspective, we most commonly think of it in relation to marketing. We think of websites, blogs, social media and emails – all designed to generate leads for our business. It isn’t the only type of content, of course, but since it is the one we all think of,